Terms & Conditions

These terms cover your use of this website and the basis on which MHB Property Solutions Ltd provides property services. Please read them before instructing us.

About us

MHB Property Solutions Ltd is a company registered in England and Wales, trading as MHB Property Solutions. Our contact details are [email protected] and +44 7480 604040.

Using this website

You may use this website for your own information and to contact us. You may not copy its content for commercial use, attempt to interfere with it, or use it in any way that is unlawful or that could damage our reputation.

The text, images, layout and branding on this site belong to us or are used under licence. Nothing here transfers any of those rights to you.

Information on this site

We take care to keep this website accurate, but it is provided for general information. Descriptions of services, previous projects and timescales are illustrative and do not form part of any contract. Nothing on this site is a quotation or an offer to contract.

Enquiries and quotations

Contacting us does not create a contract. After discussing your property we will provide a written quotation setting out the work, the price and the timescale. A contract is formed only when you accept that quotation in writing. Quotations are valid for 30 days unless we say otherwise.

Our services

We will carry out work with reasonable care and skill, within a reasonable time, and by suitably qualified people. Where work requires consent, a permit or a statutory approval, obtaining it is your responsibility unless we have agreed in writing to handle it.

If the work turns out to need more than the quotation covers, for example because of a hidden defect, we will tell you and agree the change with you before continuing.

Access and your obligations

You agree to give us safe and timely access to the property, to tell us about anything we should know before starting work, including known hazards, and to make sure the information you give us is accurate. Where we cannot access the property at an agreed time, we may charge a reasonable call-out fee.

Payment

Invoices are payable within the period stated on the invoice. Where an invoice is overdue we may suspend further work and charge statutory interest under the Late Payment of Commercial Debts (Interest) Act 1998. Prices are exclusive of VAT unless stated otherwise.

Cancellation

You may cancel scheduled work by giving us reasonable notice. Where we have already incurred cost, for example on ordered materials, we may charge for it. If you are a consumer who agreed to the work away from our premises, you have 14 days to cancel under the Consumer Contracts Regulations 2013; if you asked us to start within that period, we may charge for what has already been done.

Emergencies

Our emergency line is for urgent matters affecting safety or the fabric of a property. Response times depend on the nature of the emergency and are not guaranteed.

Liability

We do not exclude liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot lawfully be excluded. Subject to that, our liability for any claim is limited to the amount paid for the work in question, and we are not liable for indirect or consequential loss such as loss of rent or profit. We maintain the insurance appropriate to the work we carry out; details are available on request.

Nothing in these terms affects the statutory rights of a consumer under the Consumer Rights Act 2015.

Complaints

If something is not right, tell us at [email protected]. We will acknowledge your complaint within five working days and aim to resolve it within 28 days.

Governing law

These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.

Changes

We may update these terms. The version that applies to your work is the one in force when your quotation was accepted.